Terms & Conditions
Please take a moment to review our Terms and Conditions.
Scotty Tours ("the Company") accepts your ("the Customer") booking under the following terms and conditions.
Payment
Reservations will only be confirmed upon payment by the customer of deposit or full payment if booking within 2 weeks of departure.
Cancellation Charges
Where the Customer cancels his/her tour reservation, charges will be payable by the Customer as detailed below:
Please note: All Customers cancelling any tour reservation will be charged a standard fee of the deposit paid (20%) of the booking price to cover administration costs.
Day Tours / General Minibus Trips
- For cancellations made more than 72 hours before departure, a full refund will be given less an administration fee of 20%.
- For cancellations made less than 72 hours before departure, there will be no refund.
- No refunds are offered if the passenger is late for a tour or cannot find the pick-up point.
Airport Transfers
- Cancellations made more than 2 weeks before departure: 20% fee (deposit retained).
- Cancellations within 2 weeks of departure: 25% fee of the booking price.
- If your flight is delayed, we will still arrange your transfer as booked.
- In certain circumstances, we may subcontract another company at no extra cost to the customer.
Arriving for Your Tour
Please arrive at the departure point 15 minutes before the published departure time. Coaches must depart on time and cannot wait for late arrivals.
Arrival on time and locating the departure point are the responsibility of the customer. Departure times are listed on your booking confirmation.
Ferry Crossing
Bookings involving ferry crossings must be costed separately. Please email sales@scottytours.com for a quotation.
Website Bookings
Scotty Tours has up to 48 hours from the time of booking to confirm or cancel your reservation.
Insurance
While we maintain all required insurance, we strongly recommend customers obtain comprehensive travel, medical, and cancellation insurance.
Alterations / Alternatives
The Company reserves the right to alter tour itineraries due to weather, traffic, availability, or other circumstances beyond our control.
We also reserve the right to change the size or type of vehicle used.
Gift Vouchers
Gift vouchers must be redeemed within 60 days of purchase.
Other Operators / Third Parties
The Company is not liable for acts or omissions of third-party suppliers (e.g., subcontracted services, attractions, or carriers). Tickets issued by third parties are subject to their own terms and conditions.
Luggage
- Day Tours: 1 small to medium suitcase (max 10kg).
- Airport Transfers / Multi-day Tours: 1 suitcase (20kg) + 1 hand luggage (10kg) per person.
Prices
Tour prices include transport and Driver-Guide only.
Additional costs such as entrance fees, cruises, food, drinks, and accommodation are not included and must be paid separately by the customer.
We may offer discounted rates at selected attractions.
Published prices are valid until 31st December 2017.
Children
We regret that we cannot carry children under the age of 5 years on day tours.
Customer Conduct
- Smoking is not permitted on any vehicle.
- We reserve the right to refuse service to anyone whose behaviour may cause discomfort or offence to others. Full cancellation charges will apply in such cases.
Force Majeure
We are not liable for delays or cancellations caused by events beyond our control, including but not limited to war, riots, terrorism, industrial disputes, natural disasters, illness, weather, or technical issues.
Data Protection
By providing your information during booking, you consent to us using it to inform you about our services.
If you prefer not to receive such information, please contact us by writing, email, or telephone.
Contact Details
Scotty Tours
59 Southcroft Road
Rutherglen
Glasgow
G73 1UG